Why is it important to respect delivery times?
How important is it, for all of us, to have certainty about the delivery dates of an order, a product or a contract?
How do you act after you confirm an order?
When we agree on a delivery date you have to feel comfortable and you no longer have to think about it, you can safely devote yourself to other, your saleswoman will follow his path and this is no longer your concern, you have to be sure that the mould will be ready to be picked up on the day. If for any reason a difficulty should happen during the realization, we will be the one to anticipate immediately of the event and of a possible delay, but also communicating you of how much delay the delivery.
How can I guarantee you a certain deadline?
To ensure this, at the definition of delivery times we will always be very clear and sincere, if we think that it takes a few more days, we will remain firm on our forecasts, just to guarantee you what is required, compatibly with your urgency or commitment of the moment, even if it will always be our concern to do everything to anticipate as much as possible the delivery.
How can you help us?
In urgent cases, we need your utmost sincerity and transparency, we need to share the real deadlines with your client or with commitments made with others in your supply chain, even one day can be important, especially when times are very tight, You need to give us the utmost confidence and allow us to work together to achieve your goal. A careful and preventive study, of the engineering of the mold and the molding, allows you on the same day that you will receive the mold to make the first sample and have the piece printed, do you agree with me that it is fantastic? You do not have to estimate the days to make “tests”, when you receive the mold will be immediately functional.
What is one of our goals?
In rotation, orders with tight times are there for everyone, in our profession it is quite common that we are asked for urgent deliveries, but we are used and very flexible for this reason you have to help us, we want to please all, Otherwise we don’t take the saleswoman. This trust and transparency is paramount and of utmost importance to help you make a good impression with your end customer, together we can be a great team with the common goal aimed at him.
Why is “honest communication” so important?
When there are times when you can work with less tension, let us know. What does that mean? It doesn’t always have to be urgent, for some activities there will definitely be the opportunity to manage them by organizing with normal times, this will allow us to help someone else who has an emergency, just like you, yesterday.
What should you do?
It is your right to demand at any time an update on the progress work, but this only for information, but not indispensable for the order, if you think that if you do not feel your order slows down and we do something else, neglecting your mold, is wrong! As I told you before, after agreeing costs and times you have to think only of the day of the retreat, end!
If I don’t hear from you, don’t worry! It means that everything is going well and we are in line with the progress of the planned work and we are on schedule.
Maintaining an agreement is the minimum basis for continuing to work in such difficult markets. Lucky for us, not everyone keeps their word. For SD Stampi it is essential to respect the delivery time!