Why is it important to respect delivery times?
How important is it for all of us to be certain about the delivery date of an order or a product?
How do you act after you confirm an order?
When an agreement on a delivery date is made you can relax and no longer think about it, dedicate yourself to something else, your order will follow its path and will no longer be your concern, the set day the mold will be ready to retire.
If for any reason a difficulty should occur during the realization , we will immediately anticipate the incident and any kind of delay, but also inform you of how much the delivery will be delayed.
How is it possible to guarantee a certain deadline?
To guarantee this, when defining delivery times we will always be very clear and sincere, if we believe that it could take a few more days, we will remain firm on our forecasts, only to guarantee what is requested, is compatible with your urgency or commitment of the moment, even if we will always do our best to anticipate delivery as much as possible.
How can you help us?
In urgent cases, we need your utmost sincerity and transparency, sharing the real deadlines made with your client or with commitments made with others in your supply chain, even one day can be important, especially when times are very tight, you have to give us maximum trust and allow us to work together to achieve your goal.
A careful and preventive study of the molding and the mold print will allow on the same day that you will receive the mold to do the first sampling and have the piece printed, do you agree with me that it is fantastic?
You do not have to estimate days to do “tests”, when you receive the mold, it will be immediately functional.
What is one of our goals?
In rotation, orders with tight deadlines are common and in our profession it is quite frequent that we are asked for urgent deliveries. But being used to that and very flexible, you have to help us, so we can satisfy you all, otherwise we do not take the job.
This trust and transparency is fundamental and of utmost importance to help you make a good impression with your final customer. Together we can be a great team with the common goal aimed at the customer.
Why is an “honest communication” so important?
When the possibility occur to work with less tension, let us know.
What does it mean? It doesn’t always have to be urgent, for some activities there will certainly be the possibility of managing them by organizing with normal times, this will allow us to help someone else who has an emergency, just as it happened to you last time.
What should you do?
It is your right to request an update on the work progress at any time, but this is for information only, not essential for the order. The work on your order and finishing the mold will not slow down, if we don’t hear from you.
As explained before, after agreeing on costs and times, you only have to think about the day of collection.
If you don’t hear from us, you can only stay calm!
It means that everything is going well and we are in line with the progress of the planned works and on schedule.
Maintaining an agreement is the basics for continuing to work in such difficult markets.
Fortunately for us, not everyone keeps their word.
For SD Stampi it is essential to respect delivery times!